Hugo AI

Hugo AI handles customer service conversations around the clock, automating repetitive inquiries while seamlessly escalating complex issues to human agents with full context. Built on a no-code drag-and-drop workflow builder, it integrates with your helpdesk, CRM, and knowledge base using the Model Context Protocol, and supports multiple LLMs including Claude, ChatGPT, and Llama. Businesses report 40-60% of support requests fully automated after deployment. The one complete suite for AI-first customer support, including Hugo. Resolve tickets faster, reduce workload, automate repetitive tasks and serve customers around the clock with Hugo. Powered by · Already trusted by 10,000 companies worldwide. Users gain access to multi-channel support across 10 channels, no-code drag-and-drop workflow builder, flexible ai model selection (claude, chatgpt, llama), and smart escalation to human agents with full context. Additional tools cover smart escalation to human agents with full context, real-time analytics and performance tracking, mcp integration with crm and business tools. The platform operates on a paid subscription model. Positioned within the customer support space, Hugo AI addresses use cases spanning customer support, ai agent, helpdesk, ticket automation.